FAQs

Returns

1. I want to return my purchase! What do I do?
Shubie Surf Apparel offers a no quibble returns policy, if you send your item(s) back within 30 days we will refund you the amount you paid (excluding any postage paid). For more information on our returns procedure please visit our Deliveries & Returns page.
2. Can I exchange my order instead of returning it?
Yes of course, we would be happy to exchange your order, just get in touch via our contact page and we will arrange the exchange for you.
3. How long does it take to get a refund?
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days, depending on your card issuer’s policies.

 

General

1. Are there Shubie Surf Apparel gift certificates and/or gift cards?
We don’t currently produce gift cards but it may be something we look into in the future. If you would like to be notified on this please contact us with your details.
2. How can I write a review on a product?
If you would like to write a review you will need to be an account member and to have previously bought something from www.shubiesurf.co.uk.