Deliveries and Returns

Thank you for visiting and shopping at www.shubiesurf.co.uk.

Deliveries

When you place an online order with us, it will be hand picked by our team here in Cornwall and sent to your door, wherever you are. To ensure the safe arrival of your goods, all of our shipments are tracked and require a signature upon delivery.

Processing time

We will try to process your order as soon as possible but please allow 2-3 working days for items to be dispatched.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Free Shipping on orders over £100

Shipment method Estimated delivery time Shipment cost
Accessories – up to 1kg large letter 5-7 working days £ 3.50
Small Parcel – up to 1kg 5-7 working days £ 5.50
Large Parcel – up to 2kg 5-7 working days £ 7.50

 

Shipment confirmation & Order tracking

You will receive a Delivery Confirmation email once your order has shipped containing your tracking number(s).

Customs, Duties and Taxes

Shubie Surf Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Shubie Surf Apparel is not liable for any products damaged or lost during shipping. If you received your order damaged please contact us as soon as possible with all your order details and photos if applicable. Please save all packaging materials and damaged goods.

On occasions items may become lost in the post. Due to our couriers policy we must wait 14 working days before we can issue another item or offer a refund. Under no circumstances will we resend goods until this time period elapses. As parcels are sent with 3rd party couriers, we cannot specify a time of delivery nor can you request any special instructions.

 

Return & Refund Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

We offer a no quibble returns policy, if you send your item(s) back within 30 days we will refund you the amount you paid (excluding any postage paid). We can also offer an exchange, which ever you prefer, no questions asked.

If your item develops a fault within 2 months of purchase please notify us and we will exchange or refund the item and postage (please provide a copy of you postage receipt) The fault must be a manufacturing fault as we cannot cover accidental damage.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable unless the item is faulty.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us please contact us.

sales@shubiesurf.co.uk

3 East Street, Newquay, Cornwall, TR7 1DN

01637 499941